Customer Support Engineer

MAN TÜRKİYE ANONİM ŞİRKETİ

We are looking for a Customer Support Engineer with general corporate skills to join our Customer Service Management team at MAN Türkiye.

Qualifications

• Completed engineering studies (Bachelor or Masters degree) of mechanical, electrical & electronics or mechatronics
• Experience in automotive industry esp. Electric vehicles
• Familiar with core engineering processes such as FMEA.
• Knowledge of vehicle diagnostic and analysis tools such  as CAN/CANalyzer.
• Knowledge in commercial After sales activities esp. Warranty, goodwill.
• Knowledge of after sales and workshop activities, systems and processes
• Preferably knowledge of engineering tools i.e. INDIGO
• Familiar with High Voltage EE systems
• Excellent analytical skills, excellent verbal, presentation and written communication skills.
• Expert level Microsoft Office package. (Excel, PowerPoint, Word,  Outlook).
• Problem-solving skills.
• Process improvement expertise.
• Strong work ethic. 
• No restrict to travel abroad.
• Excellent verbal and written knowledge in English and/or German language

Responsibilities

• International Key Account Support for major MAN bus end customers  
• Interface role between the external and internal MAN organization 
• First point of contact for the external organization for all questions regarding general, commercial or technical after sales problems and responsible for answering/getting the answers from the right departments